Welcome to www.purewoodstand.com (hereinafter referred to as the “Website”). Below are the terms and conditions and information about the problems you may encounter on our website. We hope to provide you with clear guidance through these terms to ensure a smooth shopping experience.
1.Product Problems
1.1 Quality Problems
If the product you received has quality problems (such as defects, damage or not as described), please contact our customer service within 30 days of receiving the product. We will provide you with a return or replacement service.
1.2 Wrong Shipment
If the product you received is not the same as the product you ordered, please contact us within 7 days of receiving the product. We will process the replacement for you as soon as possible and bear the relevant shipping costs.
2.Order Problems
2.1 Order Confirmation
After completing the order, you will receive a confirmation email. If you do not receive a confirmation email, please check your spam folder. If the information displayed in your confirmation email is incorrect, please contact us immediately.
2.2 Order Cancellation
If you wish to cancel your order, please contact our customer service as soon as possible before the order is shipped. We will do our best to accommodate your request, but we cannot guarantee that the order can be successfully cancelled.
3.Shipping issues
3.1 Shipping delays
The shipping time of your order may be delayed due to weather, holidays or other unforeseen circumstances. If you do not receive your package within the estimated delivery time, please contact our customer service for the latest shipping status.
3.2 Lost package
If your package is lost during transportation, please contact us as soon as possible after discovering the problem. We will assist you in inquiring and resolving it.
4.Payment issues
4.1 Payment failure
If your payment is unsuccessful, please check your payment information and confirm the card validity or balance. If the problem persists, please try another payment method or contact your bank.
4.2 Refund issues
For all refund requests, please refer to our refund terms. If you have any questions about the refund progress, please contact us within 5 working days after applying for a refund.
5.Customer Service
If you encounter any problems while using this website, please feel free to contact our customer service team at any time by:
●Email: [email protected]
We are committed to providing you with solutions and ensuring that your shopping experience is as pleasant and smooth as possible. Thank you for choosing www.purewoodstand.com.